Frequently Asked Questions

We require Vector file formats (EPS, Ai File) with fonts outlined. You may send this link (should be linked to ARTWORK REQUIREMENT page) to your designer for artwork guidelines.

Different promotional products will have a variety of branding options to choose from. Possible branding options for each product should be stated on their specific product page. However, if you are unsure where to look, please click here (should either initiate chat or link to the Contact Us page) and we can provide you with the specific branding options and printing size details of the product you’re looking for.

We can print multi-coloured logos in digital print however certain products can only do one colour logo

Click here (link to request a quote page) to upload your logo or artwork.

Yes, we will certainly provide a digital mock up for your approval after order confirmation.

While our standard lead time takes 1-3 weeks for most products, it depends on the branding method to be used. Indent orders can take up to 25-30 working days as these items need to be manufactured directly from overseas factories. Contact Us (link to chat or contact us page) to confirm current production lead time of your promotional products.

All products’ stock levels are highly visible on each product page. It displays the current number of stocks per colour as well as next shipment date of stocks which are currently sold out.

Generally, delivery anywhere in Australia can take up to 3-7 working days after product despatch while international deliveries will vary depending on custom clearance and duties collection in receiving countries. Please refer to our estimated production lead time, this begins after final artwork approval and payment received and does not include the delivery time. These delivery times are an estimate only and may vary as we are using third party logistics to deliver your order.

We offer FREE delivery to one location Australia wide.

Absolutely! International shipping will vary depending on country and total order dimensions. Please contact us to request an international shipping quote anytime.

Yes, we can split your order and deliver to multiple locations for a small fee depending on the quantity of locations.

At present time, we can only accept direct deposit / bank to bank payments. Details of which will be provided after order confirmation.

Yes, please note all prices on our website are excluding GST. Total cost including GST will be provided on sales order/quote.

Our invoice payment term is 7 working days after order confirmation. Invoice must be paid in full prior to product despatch.

Yes, you can order some unbranded samples at very minimal cost which will enable you to see and feel the quality of your preferred product to ensure it matches what you require. For unbranded products or samples, products can be delivered in 3-5 working days. A delivery fee of $15 ex GST will apply. The sample cost (excluding delivery) will be credited should you confirm an order with total order value over $500 ex GST.

Yes, all products in our website have minimum order quantity. On some items which are currently in stock we can go under the standard minimum order quantity however a small surcharge fee of $50 will apply.

Set up fee is the cost of preparing the equipment needed to put your branding on a promotional product and are dependent on decoration style and technique. If your logo has multiple colours and/or printing positions, this will require multiple setup fees. For example, to print a two colour logo, two screens have to be created and two setup fees apply. On the other hand, there will only be 1 set up fee for Full colour artwork using Rotary Digital Print since it involves direct transfer to UV ink directly from the print heads though the unit costs are slightly higher as it’s a more detailed branding method. Our setup cost for the default decoration of each product is shown on each product page.

We would love to! We can source any custom promotional products you are looking for. If you don’t see what you want in our current range of promotional products, contact us and we can discuss and source the exact item you require.

No, we offer price beat instead! If you find a better price or have a quote elsewhere, send it to us we will offer you a better deal. In order for us to do a price comparison, it’s vital to receive your quote from another website or supplier to ensure we’re quoting the same products and printing options. Knowing their set-up fees or delivery charges are crucial information as other quotes may look better priced initially until we break down the costs and final amount is shown.

To get an update on your order or track a package, simply fill out this quick contact form or send us an email directly and we will provide you with current status of your order or package.